Shipping Policies

Edan’s Secret offers free shipping with discreet packaging on all orders.

Please confirm the regulations of your country of residence regarding this type of products in order to avoid penalties or fines. Edan’s Secret respects the provisions of the laws of each country and will not be held responsible for breaches of the same by third parties.

Here’s what the package will look like.

We Respect your Privacy

The shipment will be arranged within 24 hours after the order has been placed. As soon as Shipping Agency will provide us the tracking number, Edan’s Secret will be provided to you via email (usually takes 72 hours.)

Orders over 80USD will be shipped through DHL (Express Shipment) and it will take approximately 5-7 business days.

Disclaimer:

. Remote addresses where DHL is unable to deliver.

. Liquid-based products, like lubricants, are prohibited by DHL.

. Shipping failure due to DHL’s internal issues that Edan’s Secret is unable to control.

(Orders over 80USD that can’t be shipped through DHL will be shipped by other express.)

Please, visit the following website to track your parcel. www.17track.net/en

Note: *Due to the worldwide COVID19 outbreak, our delivery services will be limited, temporarily, to orders from Europe, United States, and Asia; exceeding $50 US dollars. *The tracking system will show a delay in shipping of 10 days, average. This is normal, your order is on its way.

Due to COVID-19, we are unable to deliver the products containing battery to the following countries and regions: Bolivia, Botswana, Cayman Islands, Djibouti, Ecuador, Fiji, French Polynesia, Grenada, Honduras, Kuwait, Libya, Macedonia, Madagascar, Mauritania, Moldova, Mongolia, Montenegro, Nepal, New Caledonia, Peru, Philippines , Samoa, Saint Kitts and Nevis, Saudi Arabia (except EMS), Somalia, South Africa, Sri Lanka, Tunisia, Yemen, Zimbabwe.

If you have any queries/complaints please do not hesitate to contact our Online Customer Service or send us an email to service@edansecret.com

Customer Service Representatives are usually offline on weekends. We will try our best to reply your messages or emails within 12 hours.